Team of people based in Europe form the link between the Corporate Global Sourcing group and the production requirements of our factories in Europe. This team serves all our European businesses. The goal is to ensure that our European production facilities benefit from the best possible global sourcing possibilities. Respecting the three aim primary functions which are:

• Buying at the cost
• Respecting delivery time
• Assuring quality product

IT

At LENNOX EMEA, Information System is an essential support of business excellence.

Unimpressed by the short-lived IT trend themes, a highly skilled group of specialists is rigorously pursuing its objective to deliver software and services – efficiently and simply.

Using state of the art infrastructure, our IT community provides the local businesses with essential tools to reach their goals in the field of Business Systems, Supply chain, telecommunications, mobile services and B2B operations.

As proud members of the LII group, we leverage a wide corporate expertise and large offshore IT support capabilities.

Manufacturing

LENNOX EMEA produces large size Made to Order air conditioning and refrigeration equipment.

Our main skills are mechanical assembly, copper-pipe brazing, electrical wiring and frigorific testing of the unit, with the support of the traditional supply chain team.

We produce our own sheet metal and coils, with the associated skills and experience required.

On our lean and safe designed manufacturing line, with appropriate defined procedures, our workers are also encouraged with continuous improvement programs.

We promote performance management and train our supervisors and leaders to make it successful.

Marketing

Talking about marketing in LENNOX EMEA means talking about five departments which are:

• Product management is in charge of the elaboration of specifications for new products or product evolution.
• Sales & technical literature and tools, promote the LENNOX EMEA product portfolio and solutions, from the sales brochures and general catalogue to application guides, particularly intended for engineers and consultants.

• Market intelligence provides more detailed information on regional & national economic data, HVAC markets & products, global and local regulations, etc…
• Communication develops a public relation program including a dedicated action to reinforce contacts and exchange with professional magazines across the territories where LENNOX EMEA is present.
• LENNOX EMEA University trains several hundreds of LENNOX EMEA employees, partners and customers, through global or more specific sales and technical programs each year.

Quality

LENNOX EMEA Goal is to properly serve at any time our customers’ needs, so the role of our Quality Department is to ensure company focus on the constant improvement of products and processes.

Our Quality team is permanently seeking for any Quality gap in products or service specifications, conception, production and deliveries, in order to propose solutions and improvements. It allows the company to deal with the highest Quality standard as we are certified ISO 9001 (version 2008) across Europe.

Research & Development

The primary function of R&D is to develop new products. As LENNOX EMEA has always been an innovative company .we truly believe that new product design and development is a crucial factor of the company evolution in an industry that is changing rapidly.

In the last decades, energy has become a limited resource that we must manage properly and so our products need to be always be more efficient and environment friendly. Our R&D department regroups engineers with multidisciplinary skills required to develop increasingly complex products (mechanics, thermodynamics, aerodynamics, electrical …), 2 laboratories covering more than 5000m² and the support of other LENNOX EMEA R&D centers around the world.

Human resources

The Human resources function is more than just a support function. It is a strategic function with a mission to ensure the development of employees which is the wealth, and one of the most important assets of the company. This is a mission of proximity with a strong presence to be closer to the field in order to act as a true business partner. It is also to listen to employees so that each person feels he is accompanied in his daily life and career.

The second mission is to accompany the growth of the Group in Europe by implementing coherent people management processes.

Sales

Being in the sales function in LENNOX EMEA, means being in permanent contact with all decision makers for a project, from the main contractor to the installer, the consultants and the investors. They are all our customers which obliges us to be extremely professional and serious in order to satisfy them, build long term relationships and reinforce the company image.

Due to the competitive environment we must to propose different and innovative solutions, system solutions, including a wide range of products and associated services.

With LENNOX EMEA you are no longer a salesman but a real project leader!

Service

Do you know what makes the difference between two competitors?

Whatever the quality and the competitiveness of our products it is not sufficient to build a long-term relationship with a customer. Only the quality of service will give us the chance to be trusted by our customers.

LENNOX EMEA strongly invests in employees (recruitment, training…) and accurate tools to be able to meet market demands in terms of reactivity, quality of service, customer feedback but more globally, issues regarding real estate management for our Key account customers.

LENNOX EMEA knows that working closely between sales and services is the only way to meet and even exceed customer requirements.

Service is the key factor of success in order to build long-term relationships with customers who trust us and will keep trusting us.